Orders & shipping
Where do you ship to?
We ship from Augsburg, Germany. The countries we deliver to are listed at checkout. Details in our shipping policy.
What does shipping cost and how long does it take?
Shipping costs and the expected delivery time for your country are shown at checkout, before you pay.
Can I change my order after placing it?
Write to us as soon as possible through the contact form. As long as your order has not left us, we change it for you.
Which payment methods can I use?
All payment methods available for your country are shown at checkout.
Returns & withdrawal
Can I send a piece back?
Yes. You can withdraw from your purchase within 14 days of receiving it, without giving a reason. How it works: right of withdrawal.
When do I get my money back?
Within 14 days of receiving your withdrawal, with the payment method you paid with. We may wait until the piece is back with us.
Sizing & care
How do the pieces fit?
Every product page lists the measurements under Size & fit. Between two sizes? Write to us and we help you choose.
How do I care for my pieces?
Care instructions are on the label and on the product page under Details.
The brand
Who is behind FeliceOrt?
A small label from Augsburg. Every piece is designed by us and made in small runs.
Will sold-out pieces come back?
Some do, most do not. Every past piece stays in our archive.